Important heads-up about international orders:

All international orders may be subject to customs and duties fees imposed by the destination country.

These fees are NOT included in the product price or shipping charges. They are the sole responsibility of the customer.

All orders are shipped from Ireland. Customs policies vary by country, so it is important to check your local regulations before placing an order.

For customers in the United States:
Please be aware that shipments to the USA may be subject to customs duties and tariffs. These fees are determined by US customs authorities and are not within the Studio's control.

You are kindly asked to:

• Familiarise yourself with your country's customs and duties policies BEFORE placing an order
• Contact your local customs office or post office if you are unsure about potential fees – they will be able to advise you
• Please provide your correct email address and phone number when placing your order, as your local post office or customs authority may contact you via email or text message regarding customs fees or delivery arrangements

Please note:

• Customs and duties fees are non-refundable
• You will need to pay any fees prior to delivery of your order
• The Studio takes no responsibility for customs fees, delays, or any issues arising from customs clearance

If you choose to refuse payment of customs fees:

• Your order may be returned to the Studio
• Unfortunately, NO REFUND will be issued for the product cost, shipping fees, or any other charges

A note from the Studio:

The Studio is run solely by one person – from making, glazing and firing to photography, packing and shipping. It is not possible to keep track of customs policies for every single country, so please check before placing your order.

Each collection is a one-time sale – once a product sells, it will not be restocked. As a maker, each collection is a unique opportunity, and there is only one chance to sell these pieces. When you purchase a product, it belongs to you.

Please remember:

• Customs fees are your responsibility
• Check your country's customs policies before ordering
• Provide correct email and phone number for customs contact
• If you don't pay customs fees and the parcel returns, no refund will be issued

Customs fees can be frustrating, and it is truly wished they could be covered for you. However, these charges are set by your country's customs authorities and are completely out of the Studio's control. Your understanding is greatly appreciated.